{"id":431,"date":"2023-12-01T02:33:45","date_gmt":"2023-12-01T00:33:45","guid":{"rendered":"https:\/\/www.tonin-avain-ja-suutari.fi\/refund-and-return-policy\/"},"modified":"2023-12-03T19:00:19","modified_gmt":"2023-12-03T17:00:19","slug":"refund-and-return-policy","status":"publish","type":"page","link":"https:\/\/www.tonin-avain-ja-suutari.fi\/en\/refund-and-return-policy\/","title":{"rendered":"Refund and return policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"431\" class=\"elementor elementor-431\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-618e2419 e-flex e-con-boxed e-con e-parent\" data-id=\"618e2419\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-131072b7 elementor-widget elementor-widget-text-editor\" data-id=\"131072b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<header class=\"entry-header\">\n<h1 class=\"entry-title\">Refund and return policy<\/h1>\n<\/header>\n<div class=\"entry-content\">\n<p> <\/p>\n<p>In accordance with consumer protection legislation, our products have a 14-day right of return and refund. If it&#8217;s been more than 14 days since you placed your order, we can&#8217;t offer a full refund or exchange.<\/p>\n<p> <\/p>\n<p>In order to return the product, it must be unused and in the same condition as when it was received. The product must also be in its original packaging. You must also present a receipt or proof of purchase.<\/p>\n<p>If you have any questions about the product or want to return it, please contact our customer service primarily by email toni.vihanto@tonin-avain-ja-suutari.fi<\/p>\n<p> <\/p>\n<p> <\/p>\n<p> <\/p>\n<p> <\/p>\n<p> <\/p>\n<h2>Credits<\/h2>\n<p> <\/p>\n<p>Once the returned product has been received and inspected, we will contact you by email to confirm or reject the refund claim. <\/p>\n<p> <\/p>\n<p>If your refund claim is approved, the payment will be automatically returned to your account using the original payment method.<\/p>\n<p><b>Late or missing returns<\/b><\/p>\n<p> <\/p>\n<p>If you haven&#8217;t received a refund yet, please check your bank account again first. Then contact your bank or credit card company. Sometimes it may take a few days for the refund to officially be credited to your account. <\/p>\n<p> <\/p>\n<p>If you still don&#8217;t see a refund, please contact us by email <a href=\"mailto:toni.vihanto@tonin-avain-ja-suutari.fi\">toni.vihanto@tonin-avain-ja-suutari.fi<\/a><\/p>\n<p> <\/p>\n<p><b>Discounted products<\/b><\/p>\n<p>Only normal priced items can be refunded. Refunds or exchanges do not apply to discounted products.<\/p>\n<p> <\/p>\n<h2>Exchanges<\/h2>\n<p> <\/p>\n<p>We will only replace the product if it is faulty or damaged. If you wish to exchange a defective product for a new similar product, please email us at <a href=\"mailto:info@gaarna.fi\">toni.vihanto@tonin-avain-ja-suutari.fi<\/a> and send the damaged product to: Tonin Avain ja Suutari Oy, Laivakatu 13, 65100 Vaasa.<\/p>\n<p> <\/p>\n<p> <\/p>\n<h2>Returning an order<\/h2>\n<p> <\/p>\n<p>To return the product, you must send it to: Tonin Avain ja Suutari Oy, Laivakatu 13, 65100 Vaasa.<\/p>\n<p> <\/p>\n<p>You must pay the shipping costs of your shipment yourself for sending the returned product. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.<\/p>\n<p>We recommend using a shipping method where you can use the tracking ID to track the package. Without a tracking ID, it will not be possible to ensure that the product reaches its destination.<\/p>\n<p> <\/p>\n<p> <\/p>\n<p> <\/p>\n<p> <\/p>\n<h2>Need help?<\/h2>\n<p>For refunds and returns, please contact us at toni.vihanto@tonin-avai-ja-suutari.fi<a href=\"mailto:toni.vihanto@tonin-avai-ja-suutari.fi\"><\/a><\/p>\n<\/div>\n<p> <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Refund and return policy In accordance with consumer protection legislation, our products have a 14-day right of return and refund. If it&#8217;s been more than 14 days since you placed your order, we can&#8217;t offer a full refund or exchange. In order to return the product, it must be unused and in the same condition [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-431","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v17.4 (Yoast SEO v17.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Refund and return policy - Toni&#039;s Key and Shoemaker<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.tonin-avain-ja-suutari.fi\/en\/refund-and-return-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and return policy\" \/>\n<meta property=\"og:description\" content=\"Refund and return policy In accordance with consumer protection legislation, our products have a 14-day right of return and refund. 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